Free Shipping Over £50 UK/£60 EU except items from Japan
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      Due to COVID-19, we are unable to send Japanese cosmetics to the following countires.

      Azerbaijan, Belarus, Greece, Vatican, Ukraine, Romania and Cyprus

      Dispatch Time
      It may take between 1-2 working days for us to prepare your order for shipping. You will be notified by email once your order has been dispatched.
      If for any reason you do not receive your notification email, please contact us as soon as possible at info@zakzakka.sakura.ne.jp.

      Delivery Delays
      Please note that occasional delays may incur due to stock allocation. Should any delays be incurred outside the standard dispatch time, we will notify you via email.


      UK STANDARD DELIVERY 
      Free Shipping over £50 except for items from Japan
      All UK Standard orders will take between 2 to 3 working days for delivery using Royal Mail.
      Small item up to 500 g  £2.40
      Large Letter up to 2 kg  £3.00
      Parcel up to 3 kg  £3.60
      Tracked Parcel from 3 kg - 8 kg  £7.20
      Tracked Parcel from 8 kg - 15 kg  £9.60


      EU STANDARD DELIVERY
      Free Shipping over £60 except for items from Japan

      The New VAT scheme of EU is activate from 1th July 2021
      Due to the new scheme, you may be charged the VATs for your items. Our prices have included VATs, therefore, we will refund only VATs back to you in the case of being charged. Please be advised we will not cover any Customs charge your items may be subjected

      All EU parcels will take between 5 to 7 working days for delivery using Royal Mail International Priority Service.
      Large Letter up to 1 kg  £3.00
      Parcel up to 2.5 kg  £5.40
      Tracked Parcel from 2.5 kg - 5 kg  £9.00
      Tracked Parcel from 5 kg - 10 kg  £14.00


      ITEMS FROM JAPAN BY INTERNATIONAL E-PACKET
      All parcels will take between 8 to 10 working days for delivery using International E-Packet from Japan.
      The accurate shipping costs will be automatically calculated  during checkout based on weight, dimensions and destination of the order. The shipping costs will be displayed on the checkout page.

      The New VAT scheme of EU is activate from 1th July 2021
      Due to the new scheme, you may be charged the VATs for your items. Our prices have included VATs, therefore, we will refund only VATs back to you in the case of being charged. Please be advised we will not cover any Customs charges for your items may be subjected

         


      ITEMS FROM JAPAN BY INTERNATIONAL E-PACKET LIGHT
      Currently Unavailable
      All parcels will take between 2 to 3 weeks for delivery using International E-Packet Light from Japan.
      The accurate shipping costs will be automatically calculated  during checkout based on weight, dimensions and destination of the order. The shipping costs will be displayed on the checkout page.


      CUSTOMS CHARGE
      As international purchases made through Zak Zakka from the UK or Japan are considered personal imports, you take full and sole responsibility for any imposed import taxes or return shipping fees on regulated, restricted or prohibited items. Please confirm in advance, act in accordance with and take responsibility for the import laws of the country or region you are importing products to.
      Depending on the amount and quantity of products purchased through us, your order may be subject to customs duties.
      If you do not receive your order within the expected delivery time, please contact your shipping courier or local post office for any customs notice. We will not cover any customs charge applied to your shipment. We will not be responsible for your package being held by customs.


      RETURN & REFUND
      We are happy to issue a refund for any unused item that is returned in its original condition and packaging (excluding sale items) within 14 days of receipt for UK orders, within 21 days for EU orders. Unfortunately, we cannot offer you a refund after the days stated above.
      To be eligible for a return, your item must be unused and in the exact condition that you received it, including the original packaging. To complete your return, we require a receipt or proof of purchase. Please attach either an invoice or a copy of your purchase order email confirmation with your returned goods. *Please do not send your purchase back to the manufacturer.
      When returning an item, please retain any proof of postage from your shipper. We will not be responsible for any item that is lost or damaged during return shipping. If you are shipping an item that is worth over £75, please consider using a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item. Please note, all shipping & handling fees cannot be returned.
      Please send us an email regarding your return to info@zakzakka.sakura.ne.jp, quoting your name and order number. Our customer services team will assist you with any returns information.
      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit or debit card or original method of payment within 3 to 5 working days.


      DAMAGED & DEFECTIVE ETC.
      To report any damages or defective product, please send us an email at  info@zakzakka.sakura.ne.jp with relevant information and photos attached within 7 working days upon delivery.
      Report a Shipping Damage
      If your order is damaged during delivery, please keep all shipping boxes and packing materials as evidence for shipping damage claim. Please kindly email us with photos of the following listed evidence and our customer services team will get in touch with you.
      Shipping Damage Claim Evidence
      Photos of the damaged product
      Photos of the shipping packaging & wrapping inside the carton
      Report a Defective Item
      If you believe that the item(s) you have received is defective, please kindly send relevant information with photos or videos attached to show the defective parts. After we receive your defective claim, our customer services team will review your claim and provide a solution by email.
      We reserve the right to reduce a refund to reflect the loss of value for any damages caused by the customer as a result of unnecessary handling.
      *Please do not send the defective items back to our store. We kindly ask you to hold on to your item until you have received instructions from our customer services team with regards to your defective claim.
      *Please note that we will not cover any postage charge if the damaged or defective item(s) is sent back to our store before you submit a claim via email to  info@zakzakka.sakura.ne.jp.